Q: How do I order your Internet service?
A: Through The Web:
Instant Sign-Up
Phone Toll Free:
(800) 482-6606, 9am-7pm, Monday-Friday (EST) and 10am-2pm
Saturday (EST).
E-Mail:
Service@supportisp.com |
Postal Address:
Spydee Internet
P.O. Box 115
Oak Ridge, NJ, 07438 |
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Q: Are there any long distance charges when using Spydee
Internet?
A: We do our best to provide our customers with a large selection
of local access numbers to choose from. Currently we provide
8500+ access numbers nation wide, and are acquiring more
everyday. The ultimate responsibility for selecting a local
access number however, is yours, the customer(s). Having
received the local access number(s) from us, we encourage
our customers to check with their phone company and make
sure the local access numbers are indeed local, since under
NO circumstances will Spydee Internet reimburse for long
distance charges.
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Q: How long does it take for my dial-up account to become
active after I sign up online?
A: Signing up through the web is instant and your account becomes active
upon credit card validation. Just select one of our great
Cost Saving Plans, and follow the onscreen instructions
for immediate access.
Then either download the Spydee Connection Manager or follow
the online instructions for a manual install.
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Q: How do I cancel my previous ISP?
A: To Cancel Earthlink call 1-800-890-5128 · To Cancel AOL call
1-888-265-8008 · To Cancel AT&T Worldnet call
1-800-400-1447 · To Cancel CompuServe call 1-800-848-8990
· To Cancel MSN call 1-800-386-5550 · To Cancel
Prodigy call 1-800-213-0992 · To Cancel NetZero call
1-866-841-1442
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Q: I signed up but never started using the account, will I be charged?
A: Spydee Internet makes charges to your credit card as soon
as your information is accepted by our system. Spydee Internet
charges monthly per account regardless of account usage.
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Q: How many years have you been in business?
A: Spydee Internet has been offering it's internet services
to the general public since 1998. As a company however,
we have been in business for about 17 years. And as a privately
held company, our flexibility has involved us in several
aspects of the communications field. Our years of experience
and flexibility coupled with our knowledgeable staff will
ensure Spydee Internet will be around for many years to
come.
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Q: Is there a charge for technical support calls?
A: There is no charge for technical support calls.
At Spydee, our Technical Support Staff will spend as much
time as is needed to solve your connection issues.
To contact Customer Service:
E-Mail:
Service@supportisp.com
Call Toll Free:
9am-7pm, Monday-Friday (EST) and 10am-2pm on Saturday, (800) 482-6606
Postal Mail:
Spydee Internet
P.O. Box 115
Oak Ridge, NJ, 07438
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